We ask that you please take a moment to peruse the following information to ensure that we continue to meet your needs.

Ordering and Delivery Times

We deliver to Melbourne Metro area 5 days a week, Monday to Friday.  Delivery lead time is next day for orders received prior to 3.00pm via either:

Phone:             (03)      9553 4005
Fax:                  (03)      9553 4403
Email:               sales@charliescookies.com.au
Online:             wholesale.charliescookies.com.au

Order Prompts

To ensure you receive your orders as required, we would be happy to call you on a regular basis (for example every second Thursday morning before lunch service) to prompt your order. Please let our customer service team know if you would like a regular call.

Specialised Products

If you take specialised or custom-made products, please note these are made to order and an extended lead time will apply. Details of this can be confirmed with your sales representative or our customer service team.

Shelf life and storage

Most of our products have a 9 month shelf life from date of manufacture in their packaging.  We recommend you store our products in a cool dry place – between 5 and 18 degrees. Once the packaging is opened we suggest you consume our product within 7-14 days or store it an airtight container. All product labels and specs provide detailed storage instructions. Shelf life of cookies stored in Jars is approximately 2 weeks, can be longer if the lid is kept properly closed and product is kept away from heat and sunlight.

Charlie’s slices Fresh have a 6 week shelf life from the date of manufacture.  Charlie’s recommends that our slices be stored refrigerated when not on display. Charlie’s slices can be frozen. We suggest that our slices be consumed within 5 days of being thawed.

Complimentary Delivery

We offer complimentary delivery for orders $150 plus GST, depending on your terms. For orders that fall below these amounts, a small charge of approximately $15.00+GST will be applied. We will always discuss this with you first.

Terms of Payment

Please take a moment to read through our terms and conditions of trade.  You will have completed an account application or discussed payment terms with your sales representative.  We ask that that you make payment for your cookies in accordance with your account terms.  If you wish to leave a credit card on file, please let our customer service team know.

Ingredients and Preservatives

Finally Charlie’s prides itself on using premium quality ingredients.  A limited number of the ingredients we use have preservative 202.  However we do not add additional preservatives, colourings or artificial flavours.  We try as much as possible to bring you the tastes of home baked cookies.

We hope this information has been helpful to you, however if there is anything further you would like to know, please don’t hesitate to contact us.

Food Safety Accreditations – BRC & HACCP 

We are British Retail Consortium (BRC) Global standards certified with a AA rating. Please click here to download a copy of our current Food Safety Certificate BRC Certificate [2018].


Quality Promise 

We work hard to produce quality products that bring joy with every bite. If our product has not met your quality expectations please contact us at info@charliescookies.com.au. If possible, please provide imagery of any concerns, plus a product best before date.